Exchange Policy
At Tulsi Prints, we strive to ensure that every fabric you receive is of the highest quality. However, in rare cases where there is a genuine issue, we offer a simple and fair exchange process.
When Can You Request an Exchange?
We only allow exchanges in the following case:
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You received a defective or damaged fabric.
Conditions for Exchange
To be eligible for an exchange:
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Unboxing Video is Mandatory
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A video must be shared, starting from the package opening until the issue is visible.
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This helps us verify the issue and process your exchange quickly.
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- Exchange requests must be made within 48 hours of delivery.
- The fabric must be unused and in the same condition as received.
What Is Not Covered
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No exchange for size, color, or design preferences.
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Minor irregularities in hand block or screen printing are not considered defects (they are part of the handmade process).
How the Exchange Works
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Once the issue is verified, we will:
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Send a replacement of the same fabric (if available) , or
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Offer a store credit or alternative fabric of your choice.
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- Note: Before that you must send us the damaged fabric and we must receive it before we can proceed with replacement
Need Help?
We’re here to assist you.
Contact us via:
📱 Call/WhatsApp: 8619202563 , 6375731241
📧 Email: tulsiprints.wholesale@gmail.com